Complaints

It is the policy of our company to respond to customer complaints, disputes and issues immediately, to take each complaint seriously, to investigate each complaint however small it is – immediately and to take remedial actions swiftly.

As soon as a complaint is received, it is documented and is logged into a special log. The complaint is sent directly to the Customer Complaint Officer or his designate, in order to take action.

All complaints and records of complaints are kept in a special complaints binder along with all the Customer Complaint Officer's Quality Control Files and other written policies so employees can easilyaccess them and use them to provide better customer service. Reports on complaints are reviewed during the Customer Complaint Officer's meetings with our Board. We are focused on providingfinancial products and services to all customers in compliance with all Federal and State regulatory policies including but not limited to consumer protection, fair lending and civil rights laws. For more information, contact us using the information below.


Contacting Us

If you have a complain or any questions about any legal disclaimers or disclosures, please write us by mail here:

36830 Ryan Road
Sterling Heights, Michigan 48310

or Call us at 248-613-9044 Ext. 2488841604

Success Mortgage Partners, Inc. NMLS #130562
Ramzi Faraj
Branch Manager & Loan Officer
NMLS #162269
Phone: 248-613-9044
Email: rfaraj@smprate.com
Mark Jarbo
Branch Manager & Loan Officer
NMLS #1008927
Mobile Direct Line 248-884-1604
Phone/Fax: 248-590-0743
Email: mjarbo@smprate.com
Eastside Office:
36830 Ryan Road
Sterling Heights, Michigan 48310
Westside Office:
33060 Northwestern Highway
West Bloomfield, MI 48322
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